Role Summary

The Technical Services Manager will play a critical role in the introduction of new products and provide ongoing support for existing products. The ideal candidate will have experience in manufacturing various product formats, including powders, tablets, non-sterile liquids, and pastes. This role involves close collaboration with cross-functional teams to ensure the successful development, launch, and maintenance of products. 

Role Specific Requirements

New Product Introduction: 

• Lead the technical aspects of new product development from concept through commercialization. 
• Collaborate with R&D, Quality, Regulatory, and Manufacturing teams to ensure smooth product launches. 
• Optimize formulations and manufacturing processes for new products. 
• Conduct feasibility studies, scale-up activities, and validation of new products. 
• Prepare and review technical documentation, including product specifications, manufacturing instructions, and validation protocols. 

Support for Existing Products: 

• Provide technical support for the manufacturing of existing products to ensure continuous improvement and operational efficiency. 
• Troubleshoot and resolve technical issues related to product formulations, manufacturing processes, and equipment. 
• Implement process improvements to enhance product quality, reduce costs, and increase production efficiency. 
• Collaborate with Quality Assurance to investigate and resolve product quality issues. 
• Maintain up-to-date knowledge of industry trends, regulatory requirements, and best practices in pharmaceutical manufacturing. 

Project Management: 

• Manage multiple projects simultaneously, ensuring timely and successful completion. 
• Develop project plans, timelines, and budgets, and monitor progress against these metrics. 
• Communicate project status, risks, and issues to stakeholders and senior management. 
• Coordinate cross-functional project teams to achieve project objectives. 

Technical Leadership: 

• Mentor and develop junior technical staff, providing guidance and support in their professional growth. 
• Foster a culture of continuous improvement and innovation within the technical services team. 
• Stay current with advancements in pharmaceutical technology and apply this knowledge to drive innovation. 
  

Competencies Required for the Role

PROCESS IMPROVEMENT – involves the business practice of identifying, analyzing, and improving existing processes to optimize performance. 

ACCOUNTABILITY/EXECUTION – A willingness to accept responsibility or to account for one’s actions.  Accountability is when an individual or a department experiences consequences for their performance or actions.

COMPLEXITY/STRESS MANAGEMENT /TIME MANAGEMENT - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.  Cuts through complexity to focus on core issues; ability to manage time smartly; manages resources soundly.

EFFECTIVE COMMUNICATION - Is the ability to convey information to another effectively and efficiently, to listen – help facilitate sharing of information between people.  It is about understanding the emotional intention behind the information.  The ability to express oneself clearly in conversations, confirm understanding, communicate using data and facts.  Exhibit willingness to listen, and show respect for oneself and others in interactions with others.   express oneself clearly in verbal and business writing. 

FOSTERING COLLABORATION/TEAMWORK- is the ability to work jointly with others or together especially in an intellectual endeavor; the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Builds partnerships for global performance.  Respects others.

Other Requirements

• Bachelor’s degree in Pharmaceutical Sciences, Chemistry, Chemical Engineering, or a related field. A Master’s degree or Ph.D. is preferred. 
• Minimum of 5-7 years of experience in pharmaceutical manufacturing, with a focus on powders, tablets, non-sterile liquids, and pastes. 
• Proven experience in new product development and technical support for existing products. 
• Strong understanding of cGMP regulations and quality standards in the pharmaceutical industry. 
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues. 
• Effective project management skills, with the ability to manage multiple projects simultaneously. 
• Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams. 
• Proficiency in technical documentation and regulatory requirements for pharmaceutical products. 
• Experience with process optimization, scale-up, and validation activities. 

About Bimeda

Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products and has over half a century’s experience in providing science-driven solutions to optimize the health, wellbeing and productivity of the world’s animals. 
 
Bimeda’s global innovation program sees six state-of-the art R&D centers across four continents collaborate on an enviable product development pipeline which anticipates the ever-evolving needs of the animal health industry. 
 
Bimeda’s nine manufacturing facilities across seven countries allow the company to manufacture a broad range of preventative, curative and nutritional products including sterile injectables, vaccinations, nutritional boluses, feed additives, tablets, water-soluble powders, pastes and non-sterile liquids.  
 
Globally, the company focuses on the development, manufacture and commercialization of quality Bimeda-branded products while also being the partner of choice for contract manufacturing and R&D services for prominent companies within the animal health industry. 
 
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