Role Summary
We are looking for a dedicated and skilled Customer Service and Sales Assistant to join our team. This role is essential for providing excellent service to our clients and supporting our field veterinarians with client management. This position includes responsibilities for packing and shipping a variety of products. If you thrive in a dynamic environment and enjoy working collaboratively, we'd love to hear from you!

Key Role Specific Requirements

Customer Service:

• Handle client inquiries via phone, email and tech bulletins.
• Manage client orders, process sales invoices, quotes and payments.
• Maintain customer records in our CRM system.
• Coordinate vaccine and product orders with production teams.
• Pack and ship orders, including vaccines (up to 50lbs).
• Assist with mail sorting and office document management.
• Collaborate with finance on accounting tasks.
• Support project coordination and management.

Sales Assistant:

• Organize and maintain client and regulatory records.
• Assist with scheduling for the veterinary and commercial teams.
• Manage vaccine reorders and veterinary supply inventory.
• Track veterinary license deadlines and compliance.
• Coordinate shipment of diagnostic samples and product deliveries.

Additional Duties:

• Help with daily office operations, including supplies and meeting notes.
• Support marketing efforts and assist with trade show coordination.

Competencies Required for the Role

FOSTERING COLLABORATION/TEAMWORK - Is the ability to work jointly with others or together especially in an intellectual endeavor; the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Builds partnerships for global performance. Respects others. 

INITIATIVE - Identifying what needs to be done and doing it before being asked or before the situation requires it. 

INTEGRITY/PERSONAL CREDIBILITY – Demonstrated ability and concern that one be perceived as responsible, reliable, and trustworthy. 

PROBLEM-SOLVING – Is the ability to find solutions to complex problems quickly; know how to identify problems and strengths; good analytical skills.
COMPLEXITY/STRESS MANAGEMENT /TIME MANAGEMENT - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation. Cuts through complexity to focus on core issues; ability to manage time smartly; manages resources soundly. 

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Educational Requirements

• Associate or Bachelor's degree in Science or Business is preferred but not required.
• Experience in animal health or working with veterinarians.
• Interest in production animal health, veterinary medicine, and aquaculture.
• Strong verbal, interpersonal, and multitasking skills.
• Attention to detail and ability to work in a team.
• Proficient in Microsoft Office.
• Ability to lift up to 50lbs.
  

Other Requirements

• Experience with vaccines and pharmaceuticals.
• Familiarity with QuickBooks, Salesforce, or similar software.
• 1-2 years in office management, sales, or veterinary reception.
  

What We Offer

• Health Insurance (medical, dental, vision).     
  
• 401(k) plan for retirement savings.
• Paid time off (vacation, sick leave, holidays).
  
• Life insurance.
• Employee assistance program.
  

About Bimeda

Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products and has over half a century’s experience in providing science-driven solutions to optimize the health, wellbeing and productivity of the world’s animals. 
 
Bimeda’s global innovation program sees six state-of-the art R&D centers across four continents collaborate on an enviable product development pipeline which anticipates the ever-evolving needs of the animal health industry. 
 
Bimeda’s nine manufacturing facilities across seven countries allow the company to manufacture a broad range of preventative, curative and nutritional products including sterile injectables, vaccinations, nutritional boluses, feed additives, tablets, water-soluble powders, pastes and non-sterile liquids.  
 
Globally, the company focuses on the development, manufacture and commercialization of quality Bimeda-branded products while also being the partner of choice for contract manufacturing and R&D services for prominent companies within the animal health industry. 
 
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More Info at www.bimedacareers.com 

Bimeda is an equal opportunity employer committed to fostering a diverse workforce. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.