Purpose of the Position/ Role Summary:

Reporting to the European Exports Manager, the Export Sales Specialist supports international sales by supporting key accounts and handling administrative tasks. This hybrid role involves managing customer relationships, assisting with sales administration, supporting export logistics and ensuring seamless communication between the sales team, customers and shipping. The ideal candidate is organised, detail-oriented and knowledgeable about pharmaceutical exports.

Key Role Specific Requirements:

Sales and Account Management:

• Provide administrative support to the Export Manager, Commercial Director  and  wider sales team during travel or high-demand periods including compiling reports and handling communications and assisting with travel plans
• Attend and contribute to sales meetings, supply chain meetings and customer service team meetings to support sales efforts and ensure alignment across departments.
• Maintain and grow relationships with key international customers, ensuring customer satisfaction and loyalty.
• Keep the Export Sales schedule and forecasts up to date, ensuring accurate projections for sales and shipments.
• Compile and issue regular sales reports, including month-end reports, stock levels and any other metrics as requested.
• Contact customers regarding outstanding payments, overdue amounts and any financial queries or discrepancies.

Customer Service and Support:

• Respond to customer queries via phone and email in a prompt, professional manner, providing effective solutions.
• Manage customer relationship management (CRM) systems such as QAD and/or Salesforce, ensuring all customer data, orders, credit notes and product price lists are accurately maintained.
• Act as the principal contact for customer inquiries related to product specifications, order status and packaging details.
• Assist customers with ACR development, mock-ups, and print proofing/approval as required.

General Administration and Ad Hoc Support:

• Document customer service-related activities and ensure records are up-to-date and compliant with company standards.
• Support customer service colleagues in their absence, ensuring continuity of service across the Export and Ireland teams.
• Process sales orders, maintain export schedules and update forecasts.
• Handle courier mail for customer service and other departments as needed.

Perform other ad hoc activities and administrative tasks as required by the business.

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Competencies Required for the Role:

• CUSTOMER ORIENTATION – The ability to demonstrate concern for satisfying one’s external or internal customers. Identifies and prioritizes customer needs and recognizes constraints.  Seeks to find out more about customers and provide better service.  Is professional, reliable and delivers on promises.  Brings a competitive focus to customer.
• TIME MANAGEMENT - Meeting expectations requires that the employee effectively manages their time to complete assigned duties within deadlines and maintain productivity throughout the workday. This includes prioritizing tasks, avoiding unnecessary delays, and handling multiple responsibilities efficiently. The employee plans and organizes work to optimize performance and adjust schedules as necessary to meet changing priorities or unexpected challenges, while maintaining focus and minimizing distractions.
• COORDINATION – is the ability to manage cross-team projects successfully; adapt to the people around them; meet deadlines
• FOSTERING COLLABORATION/TEAMWORK- is the ability to work jointly with others or together especially in an intellectual endeavor; the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Builds partnerships for global performance.  Respects others.
• INITIATIVE - Identifying what needs to be done and doing it before being asked or before the situation requires it.

Other Requirements:

Essential:

• Bachelor’s degree in Business Administration, Animal Health, Ag Science or a related field.
• 2-3 years of experience in exports, sales, or customer service, preferably in the pharmaceutical industry.
• Knowledge of export documentation and regulations.
• Proficiency in CRM systems and Microsoft Office Suite.
• Fluency in English; additional languages are an advantage.

Desirable:

• Experience in the veterinary pharmaceutical or agriculture industries

What We Offer:

Generous Annual Leave: 24 days to start, with additional days awarded as your service grows.

Health & Wellbeing: Comprehensive cover through Laya Healthcare.

Support When You Need It: Access to a confidential Employee Assistance Programme (EAP).

Commuter Perks: Bike to Work and Tax Saver Commuter schemes available.

Family First: 80% paid Maternity and Paternity Leave to support you during life’s big moments.

Grow With Us: Education Assistance Programme to help you upskill and develop your career.

Financial Protection: Life Assurance and Income Protection to support you and your loved ones.

Pension Plan: 5% employer contribution, matched by 5% from you—investing in your future.

About Bimeda:

Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products and has over half a century’s experience in providing science-driven solutions to optimize the health, wellbeing and productivity of the world’s animals.

Bimeda’s global innovation program sees six state-of-the art R&D centers across four continents collaborate on an enviable product development pipeline which anticipates the ever-evolving needs of the animal health industry.

Bimeda’s nine manufacturing facilities across seven countries allow the company to manufacture a broad range of preventative, curative and nutritional products including sterile injectables, vaccinations, nutritional boluses, feed additives, tablets, water-soluble powders, pastes and non-sterile liquids.

Globally, the company focuses on the development, manufacture and commercialization of quality Bimeda-branded products while also being the partner of choice for contract manufacturing and R&D services for prominent companies within the animal health industry.

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We are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.